These links are to give assistance with using the Capita Children Services, “Sims Learning Gateway”. We will add items to this page in response to your requests. (The links open as ‘PDF’ files, or will be links to Capita’s own help service)
Capita-SIMS – 5 minute overview video (originally published 11/2012)
Student ‘data-only’ reports are emailed to parents/carers using SIMS In-Touch. These reports are also uploaded to the Sims Learning Gateway (SLG) where they can be read once logged in.
Why is it so complex to login or request new passwords?
Both In-Touch and the SIMS Learning Gateway are secure communication services which meet the Data Protection Requirements as defined by the Information Commissioner’s Office.
Your username has to be unique, and is controlled through the service we obtain from Capita (who ‘host’ the SLG). When you request an update, we have to process this through their host service – which takes at least 24 hours to be requested checked and issued. We then have to send this safely to you.
Difficulty in accessing the SIMS Learning Gateway.
Some parents/carers have had difficulty in accessing the SLG service. There are a number of possible reasons for this, however it is often difficult for us to understand each individual circumstance.
Earlier problems surrounded the issue of passwords expiring after 180 days and passwords not meeting complexity requirements. These are security features as defined within ICO guidelines. You can define ‘secret information’, and request your new password directly from the Capita SLG login page as long as you have saved this initially.